In a groundbreaking move towards inclusivity, Emirates has announced its commitment to becoming the world’s first Autism Certified Airline. This initiative, in partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES), reflects the airline’s dedication to creating a welcoming and supportive travel experience for neurodiverse passengers.
Autism Certification: A First in the Industry
The certification, expected to be formally awarded in the coming months, will make Emirates a pioneer in addressing the needs of travelers with autism and sensory sensitivities. To achieve this distinction, the airline will train over 30,000 employees in autism awareness and sensory sensitivity. At least 80% of Emirates’ customer-facing staff, including cabin crew, airport staff, and call center agents, will complete specialized training to better support neurodiverse travelers.
“This certification is part of our broader commitment to accessibility,” said an Emirates spokesperson. “We aim to set new benchmarks in inclusive travel and make air travel more accessible for everyone.”
New Services for Neurodiverse Passengers
As part of this initiative, Emirates plans to introduce a range of services tailored to the needs of neurodiverse passengers, including:
Sensory Guides: Custom-designed resources to help passengers navigate their journey with ease.
Pre-Flight Preparation Materials: Tools and videos to familiarize passengers with the travel experience before their flight.
Onboard Sensory Products: Items designed to provide comfort and reduce sensory overload during the flight.
These measures align with Dubai’s broader vision to become the world’s most accessible city by 2025.
Industry-Leading Inclusivity Efforts
The autism certification builds on Emirates’ reputation as an industry leader in customer service and innovation. The airline has already introduced a number of accessibility-focused initiatives, including services for passengers with reduced mobility and hearing or visual impairments. By extending this commitment to neurodiverse passengers, Emirates is setting a new standard for inclusivity in aviation.
Emirates’ initiative could encourage other airlines to adopt similar programs, driving industry-wide improvements in inclusivity and customer experience. With an estimated 1 in 36 children diagnosed with autism globally, creating supportive travel environments for neurodiverse individuals is becoming increasingly important.
