ID 339949503 | Condor © Alpiee | Dreamstime.com

After Iceland’s PLAY abruptly ceased operations, Condor is stepping in with special rescue fares to help stranded travelers complete trips they planned to route via Keflavík.

Who qualifies

• Anyone holding a PLAY ticket/booking (upcoming travel or stranded mid-journey).

• Travel must be booked by November 30, 2025.

Where you can fly

Rescue fares are available on Condor’s transatlantic network via Frankfurt (FRA) to/from:

• Berlin (BER)

  

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• Paris (CDG)

• Prague (PRG)

(You’ll route across the Atlantic on Condor, then connect in FRA to reach BER/CDG/PRG—or vice versa.)

How to book

1. Email [email protected]

   

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2. Include:

   • Your PLAY confirmation/e-ticket (proof of booking)

   • Full contact info (name, phone, preferred dates/routes)

3. Condor’s team will contact you to finalize the booking.

   

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Good to know

• Seats are subject to availability on Condor flights.

• Standard baggage allowances and fare rules for the booked Condor fare class apply.

• If you bought your PLAY ticket with a credit card, also contact your card issuer for a potential chargeback.

• If any part of your original trip touched the EU/EEA/UK, check EU261/UK261 rules—you may have additional rights or claims against the defunct carrier’s estate.

Bottom Line

PLAY’s model connected many U.S. travelers to continental Europe via Iceland. With those flights gone, Condor’s offer provides a practical, near-term workaround through its FRA hub—especially for itineraries bound to Berlin, Paris, or Prague—so people can still make it across the Atlantic without starting from scratch.